Refund policy

Refund Policy – TeamDigitic

At TeamDigitic, we strive to ensure that our customers are completely satisfied with our streaming subscription services. Please read our refund policy carefully before purchasing.

1. 24-Hour Free / Paid Trial

We strongly recommend taking advantage of our 24-Hour Trial before purchasing a long-term subscription (1, 3, 6, 12, or 24 months). The trial allows you to test our channel availability, stream stability, and device compatibility with your internet setup.

2. Refund Eligibility

We offer full or partial refunds under the following specific conditions:

  • Non-Delivery of Service: If you purchase a subscription and we fail to deliver your login details/activation link within 24 hours, you are eligible for a full refund.

  • Major Technical Issues: If our service experiences persistent, verifiable technical issues on our server end that prevent you from using your subscription, and our technical support team cannot resolve it within 48 hours, you may request a refund.

3. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  • Issues caused by your local internet speed, ISP blocking, VPN configuration, or unstable Wi-Fi connections.

  • Incompatibility issues resulting from unsupported devices or third-party apps not recommended by our team.

  • Simple change of mind after the account credentials have been generated and sent to you.

  • Any channel or VOD library updates/changes (channels and content may be updated or replaced periodically without prior notice).

4. How to Request a Refund

To submit a refund request, please contact our support team with your Order ID and a detailed explanation of the issue:

  • WhatsApp: +212 767-315745

  • Email: contact@teamdigitic.uk

Once approved, refunds will be processed back to your original payment method or arranged directly via our support team within 3–5 business days.